Privacy Policy — DbGate

Effective Date: April 2, 2026

This Privacy Policy describes how Sprinx Systems, LLC (“we”, “us”, or “our”) collects, uses, and protects information when you use the DbGate application (“DbGate”, “the App”). By installing or using the App, you agree to the practices described in this policy.

1. About the App

DbGate helps merchants manage store data faster with a familiar spreadsheet-like interface. You can view and edit products, variants, images, collections, and metafields in bulk from one place. The App provides quick filtering, bulk updates, export, and import capabilities.

The App also offers an optional integration with DbGate Central, our cloud-based data management platform, accessible via the “Open in DbGate Central” feature within the App.

2. Information We Collect

2.1 Shopify Store Data

When you install the App, we access your Shopify store data through the Shopify API, including but not limited to:

Products, variants, and product images
Collections
Metafields
Other store catalog data necessary for the App’s functionality

We access this data solely to provide the App’s features (viewing, editing, filtering, exporting, and importing store data).

2.2 Merchant Account Information

When you install the App, Shopify provides us with basic information about your store, such as:

Store name and domain
Shopify access token (used to authenticate API requests on your behalf)

2.3 Usage Data

We may collect anonymized usage information to improve the App, such as:

Feature usage patterns
Error logs and performance data

We do not collect personal data from your customers or end users.

3. How We Use Your Information

We use the information we collect to:

Provide and operate the App — access, display, and modify your store data as directed by you.
Enable DbGate Central integration — if you choose to use the “Open in DbGate Central” feature, your Shopify access token is used to connect your store to DbGate Central so you can manage your data from the cloud platform.
Improve the App — analyze anonymized usage data to fix bugs and enhance features.
Communicate with you — send important notices about the App, such as updates or security alerts.

We do not sell, rent, or trade your personal information or store data to third parties.

We may share information only in the following circumstances:

DbGate Central — if you use the “Open in DbGate Central” feature, your Shopify access token and store data are shared with the DbGate Central cloud platform, which is also operated by Sprinx Systems, LLC.
Service providers — we may use trusted third-party service providers (e.g., hosting, infrastructure) who process data on our behalf under strict confidentiality obligations.
Legal requirements — we may disclose information if required by law, regulation, or legal process.

5. Data Retention

We retain your store data and access tokens only for as long as the App is installed on your store and as needed to provide the service. When you uninstall the App:

Your Shopify access token is revoked and deleted.
Any cached or stored store data is deleted

6. Data Security

We implement industry-standard security measures to protect your information, including:

Encrypted data transmission (TLS/HTTPS)
Secure storage of access tokens
Access controls limiting who can access your data within our systems

While we take reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

You have the right to:

Access — request a copy of the data we hold about your store.
Deletion — request deletion of your data by uninstalling the App or contacting us directly.
Withdraw consent — uninstall the App at any time to revoke access to your store data.

8. Shopify’s Role

The App operates within the Shopify platform. Shopify’s own privacy policy governs how Shopify collects and uses your data. We encourage you to review Shopify’s Privacy Policy.

9. Children’s Privacy

The App is not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page or through the App. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sprinx Systems, LLC 16052 Beach Blvd, Suite 166 Huntington Beach, CA 92647 Email: support@dbgate.io